Shipping Policy

Shipping Policy

Where we ship

We ship to France, the European Union, and a selection of international destinations including the United Kingdom, Switzerland, the United States, Canada, Australia, and Japan.

Rates and delivery times

Delivery times are estimates in business days and start after your order has been prepared, not from the moment you place it.

Order processing

Orders are checked and prepared within 1–2 business days. Orders placed at the weekend or on a public holiday are processed the next business day.

Tracking

Every order ships with tracking. You'll receive a confirmation email with your tracking link as soon as your parcel leaves the warehouse. Tracking information can take 2 to 4 days to start updating — this is normal and doesn't mean your parcel is lost.

Where our products ship from

Our items are dispatched directly from our manufacturing partners' warehouses. This keeps our prices fair and lets us pass the saving on to you, but it does mean delivery takes longer than a domestic parcel. We'd rather be upfront about that than promise 48 hours and disappoint you.

Customs and import duties

For deliveries within the European Union, all duties and taxes are included in the price you pay — nothing extra to pay on arrival.

For destinations outside the EU, your order may be subject to import duties or local taxes on arrival. These are set by your local authorities and are payable by you, the recipient. We have no control over these charges and cannot predict their amount.

Incorrect address

Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it once you cover the new postage.

Parcel delayed or missing?

If your order hasn't arrived within the estimated window, email openthedoorlife@gmail.com with your order number. We'll investigate with the carrier and, if the parcel is genuinely lost, we'll resend or refund it in full.