Returns & Refunds

We want you to love how you feel in Olystra. If a piece isn't right, here's exactly how to send it back.

Your right of withdrawal (EU customers)

If you live in the European Union, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason. This is your statutory right under EU consumer law and applies in addition to the policy below.

To exercise this right, email us at openthedoorlife@gmail.com with your order number and a clear statement that you wish to cancel. You then have 14 days from that notice to send the item back.

Our 30-day return policy

Beyond your legal 14 days, we give you 30 days from delivery to return or exchange any item, provided it meets the conditions below.

Condition of returned items

For hygiene reasons — as is standard for underwear and shapewear — items must be returned:

Unworn and unwashed
With all original tags attached
With the hygiene seal or protective strip intact, where one was supplied
In their original packaging

You are welcome to try items on over your own underwear to check the fit. Items returned worn, washed, or with the hygiene seal removed cannot be accepted, in line with Article L221-28 of the French Consumer Code.

How to return an item

Email openthedoorlife@gmail.com with your order number and the item(s) concerned.
We reply within 24 hours with the return address and instructions.
Send the parcel back with tracking — we recommend keeping proof of postage.

Return shipping costs

Faulty, damaged, or incorrect item: we cover the return cost in full.
Change of mind or wrong size: return postage is at your expense.

Refunds

Once we receive and inspect your return, we refund you within 14 days to your original payment method. Your original delivery charge is refunded too, where one was paid. If you chose express delivery, we refund the equivalent of our standard rate.

Depending on your bank, the money can take a further 3 to 10 business days to appear on your statement.

Exchanges

Wrong size? Tell us the size you'd like when you contact us. Once your return is on its way, we send the replacement out — no second delivery charge.

Faulty or damaged items

If something arrives damaged or defective, email us within 14 days of delivery with a photo. We'll arrange a replacement or a full refund, including all shipping costs. Your legal guarantees of conformity and against hidden defects (Articles L217-3 and following of the French Consumer Code, and Articles 1641 and following of the Civil Code) apply in full and are not affected by this policy.